Privacy Policy

Mooblix – Global eSIM App

At Mooblix, we are committed to protecting your privacy and ensuring that your personal data is handled in a secure and responsible manner. This Privacy Policy outlines the types of data we collect, how we use it, and how we protect it when you use our mobile application ("Mooblix" or the "App"). By using the Mooblix App, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

When you use the Mooblix App, we may collect the following types of information:

1.1 Personal Identification Information

  • Account Information: When you create an account with Mooblix, we may collect personal details such as your name, email address, phone number, and payment information.

  • Device Information: We may collect information about the device you use to access the App, such as the device model, operating system, IP address, and unique device identifiers.

1.2 Usage Data

We may collect data about how you interact with the App, including:

  • Frequency and duration of use

  • Pages or features accessed within the app

  • Error logs and performance data

  • Interaction with eSIM profiles and related services

1.3 Location Data

With your consent, we may collect information about your geographic location to provide location-based services (such as roaming plans and local network configurations). This can be based on GPS data or network data, depending on your device settings.

1.4 Payment Information

If you purchase a service or product through the App, we may collect payment details such as credit card information, billing address, and other financial data. This information is processed securely by our third-party payment processor.

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain the functionality of the Mooblix App

  • Process your orders and manage your account

  • Offer customer support, including resolving technical issues and answering inquiries

  • Personalize your experience and provide tailored services, such as roaming plans and eSIM configuration

  • Improve the App’s performance, security, and features

  • Send updates, notifications, or marketing communications (if you opt-in)

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share your data with trusted third-party service providers who help us operate the App, process payments, or deliver services on our behalf. These service providers are required to protect your information in accordance with this Privacy Policy and applicable laws.

3.2 Legal Compliance

We may disclose your information if required by law or in response to legal requests, such as a court order, government investigation, or to protect our rights and interests.

3.3 Business Transfers

If Mooblix undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of any changes to this Privacy Policy in such cases.

4. Data Security

We implement a range of security measures to safeguard your personal data, including encryption, secure storage, and regular security audits. While we strive to protect your information, please note that no data transmission over the internet is 100% secure. We cannot guarantee the absolute security of your data.

5. Your Rights and Choices

5.1 Access and Correction

You may request access to or correction of your personal data by contacting us through the contact information provided below.

5.2 Opting Out of Marketing Communications

If you no longer wish to receive promotional emails or notifications, you can opt out by following the unsubscribe instructions in the emails or by adjusting your preferences in the App settings.

5.3 Data Retention

We will retain your personal data for as long as necessary to provide you with the services and comply with legal obligations. If you choose to delete your account, we will remove your personal information unless we are required by law to retain it.

5.4 Location Data

You can control location tracking through your device’s settings. You may disable location tracking at any time, but some features of the App may not function properly without access to your location.

6. Children’s Privacy

Mooblix is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we learn that we have inadvertently collected such data, we will take steps to delete it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the App or by other means, such as email. The effective date of this Privacy Policy will be updated at the top of this page.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us at:

Mooblix
Email: jd@vikiio.com